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    Buffalo Moves Critical City 311 Call Center Home Amid Pandemic Closure

    This case study describes how, during the COVID-19 pandemic, the City of Buffalo redeployed its call center as a remote solution in just 2 days using Cisco call center solutions. For more information about Cisco call center solutions, please contact NCS Technologies, Inc..

    Buffalo Moves Critical City 311 Call Center Home Amid Pandemic Closure published by NCS Technologies, Inc.

    NCS Technologies is a computer manufacturer and specialized systems integrator with a broad array of value-added services and turnkey solutions optimized for a quick response to a global customer base that demands innovation and flexibility.