How Mercedes-Benz Transforms Technician Support

A global automotive icon, Mercedes-Benz is laser-focused on delivering the ultimate customer experience through the design and production of premium vehicles and superior service. This video highlights how Microsoft Dynamics 365 Remote Assist technology and HoloLens 2 helps Mercedes-Benz improve technician efficiency, speed problem resolution and reduce the impact of service-related travel on costs and the environment. Watch the video to see the connection between these capabilities and the ability of Mercedes-Benz to drive its customer experience goals.

How Mercedes-Benz Transforms Technician Support published by Navitas Business Consulting, Inc.

Incorporated in 2006, Navitas Business Consulting Inc, is an SBA 8(a) certified company and Woman-Owned, Small Disadvantaged Business (WOSDB) providing a broad range of Cloud Enablement, Digital Transformation, Data Insights, Artificial Intelligence, and Agile PMO & Advisory Services support to Federal, Commercial, and State & Local customers. Navitas is ISO 9001, 27001, and 20000 certified and is appraised at CMMI for Services Level 3. We are proud to be recognized as the “Top Places to Work” by Washington Post for the years 2018, 2019, 2020, and 2021. We value passion, integrity, commitment, and collaboration and are committed to helping you improve speed, achieve desired outcomes, and reduce costs.

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How Mercedes-Benz Transforms Technician Support