The Microsoft Surface Go 2, along with Microsoft Teams, has significantly enhanced productivity for organizations like Direct Line Group. During the COVID-19 lockdown, they were able to quickly adapt their operations, leading to improved employee productivity, which they plan to maintain in their post-pandemic hybrid work environment.

Surface devices are appreciated for their light and thin form factor, making them ideal for employees who are often on the go. The portability and ease of use, especially with touchscreen capabilities, have allowed employees at Make-A-Wish to embrace these devices, leading to greater efficiency and productivity.

Ease of use is crucial for field employees as it ensures that devices and applications load quickly and are readily available when needed. The touchscreen functionality of Surface devices also supports practical tasks, such as digital signatures, which enhances their usability in various situations.