The cloud operating model refers to a structured approach for managing cloud-based infrastructure and application services through a centralized management service. It is evolving to encompass the entire digital infrastructure, which includes private datacenters, public cloud services, networks, security solutions, and business applications. This model aims to enhance visibility and control across all systems, thereby improving IT agility, operational excellence, and user experience.

The cloud operating model offers several benefits, including improved agility through streamlined operations, increased velocity via consolidated management, and enhanced innovation through continuous service improvements. Additionally, it strengthens security with comprehensive protection mechanisms and allows for centralized management of deployments and maintenance, which can lead to better staff collaboration and productivity.

Organizations can apply the cloud operating model by extending its principles beyond public cloud services to include private datacenters and on-premises networks. While some may have concerns about losing control or facing security risks, the benefits of adopting cloud management principles—such as improved scale, security, and intelligence—are becoming increasingly clear. By fostering cross-domain collaboration and utilizing shared tools, organizations can effectively manage their digital infrastructure.