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    Global State of Customer Service Sophistication

     

    When assessing your organization's customer service sophistication, it's helpful to consider the number of agents in proportion to the overall number of employees. Because while agents are often great experts, they can be even more effective and efficient when they have the freedom to focus on complex scenarios. The Microsoft report, "Global State of Customer Service Sophistication," focuses on the opportunities for automated self service at organizations where reliance on agent support is high. Download the report for insight on how you can unleash the full potential of agents by freeing up their time with the support of chatbots, web portal knowledge resources and personalized support across these channels.

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    Global State of Customer Service Sophistication published by Coastal Computer Systems Inc.

    Coastal Computer Systems, Inc. began in 1995 to provide IT services to local businesses in the Fort Lauderdale area. We provide IT services and support to small and medium sized businesses in every industry. Our mission at Coastal Computer Systems, Inc. is to build long-term relationships with our customers by effectively applying the latest information technology (IT) services and equipment to improve their daily business operations. We're known for helping our customers by providing fast, value added professional IT services and support to help our customers businesses run smoothly.

    ​We have helped many companies achieve this for the last 25 years by offering a wide variety of IT Services from Managed Services, Cloud Computing, and Network Services. Let our experienced IT team solve all of your IT needs.

    ​We understand the importance of a reliable IT infrastructure and our IT services are customizable to meet the needs of any size organization in any industry.

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