ITops face several challenges with SaaS applications, primarily due to their complex and dynamic architectures that operate outside traditional IT visibility. These applications can run across multiple clouds and regions, making it difficult to troubleshoot performance or availability issues. Legacy monitoring techniques often fall short, as they are not designed for the intricacies of SaaS environments, leading to increased difficulty in identifying root causes of outages or performance issues.

A tailored approach to monitoring is essential because the breadth and complexity of SaaS application infrastructures mean that each application may require unique monitoring strategies. For instance, applications like Microsoft 365 and Salesforce utilize different architectures and delivery methods, which can affect performance. Understanding these nuances allows ITops to effectively monitor and troubleshoot issues specific to each application, ensuring optimal user experiences.

ThousandEyes enhances SaaS monitoring by providing comprehensive visibility into the entire application service delivery chain. Its multi-pronged approach includes deploying agents in various locations, offering insights into both internal networks and external dependencies. This enables ITops to quickly identify issues, correlate application performance with network health, and improve user experience by addressing performance problems before they impact productivity.