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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

 

In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft" to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS) published by Logix Care Solutions for Business

LogixCare Solutions for Business has evolved from its original foundation as LogixCare LLC into a company specialized in business management software.   

Our goal is to deliver personalized world class solutions adapted to our clients’ needs as we understand that every business is different and faces different technology challenges.  

Our Microsoft Silver Partnership ensures consistency for your users and continuity on services, benefiting you of a worldwide network and partnership expertise.  

Our approach is to support you in every step of the process implementation of Microsoft Dynamics and Power Platform Solutions, making sure all the process runs smoothly and with minimum disruptions.  

We offer a complete line of business software solutions for business management, distribution, manufacturing, financial, e-commerce, warehousing, and highlights.