Global State of Customer Service Sophistication

Global State of Customer Service Sophistication

Microsoft's "Global State of Customer Service Sophistication" explores the crucial alignment between customer service and brand loyalty. With research showing a staggering 96% of customers might leave after receiving subpar service, the whitepaper provides actionable steps you can take today to uplevel the sophistication of your customer service experiences and ensure your success, tomorrow. Get insight on risk factors, challenges and steps to address them by modernizing service experiences with the right strategies and technology solutions. Download it here.

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Global State of Customer Service Sophistication published by Quality Point IT Consultancy

Quality Point IT Consultancy is a specialized, multi-disciplinary solution provider focused on delivering comprehensive ICT solutions. We offer end-to-end design, development, implementation, integration, and support services for SMB and enterprise customers.

At Quality Point, we understand that effective ICT investment requires intelligent technology integration and expert implementation to ensure that your business processes are optimized and aligned with your goals. Our mission is to empower businesses to concentrate on their core competencies, while we take care of their IT needs, enabling them to respond more effectively to customer and partner demands and contain costs.

We work closely with our clients to deliver tailored solutions that are efficient, effective, and scalable. Whether you need help with system integration, software development, or ongoing technical support, our team of experienced professionals is dedicated to delivering the highest standards of service and support.

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