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The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service

 

Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.

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The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service published by Traction Consulting Group

Often, IT providers focus on selling you a "tool" like Microsoft CRM, Salesforce, SharePoint, and others in order to facilitate customer relations and workflow within your organization. But after initial roll-out, most companies find teams lack in engagement and fail to meet the initial goals of their project.

At Traction Consulting Group, we believe there is a better way. Let us guide you to better engagement and "Get Traction."