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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

 

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS) published by Liquid Mercury Solutions

Liquid Mercury Solutions is the smaller, friendlier, planet - pioneering innovative solutions that chart a course to success in the turbulent Microsoft cloud. We're the nimble and responsive Microsoft Gold partner that you probably didn't know about during your last Microsoft 365, Azure, or Dynamics project - but wish you did. We're your trusted guide for all aspects of cloud security and technology. We work hard, are easy to work with, have fun, and we get $&!% done.