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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

 

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS) published by Black Dragon Marketing and Tech Solutions

Black Dragon Enterprises has been offering Consulting & Solutions based services focused on Branding, Strategies, Tech Integration & Solutions (AI, IOT,Cloud, Cybersecurity, Blockchain, FinTech) , Marketing, Sales, and Distribution Since 2011. 

We are fluent with Consumer Goods, Tech Products & Solutions, Automotive, SAAS Platforms, Healthcare, and Health & Wellness Products. Our talented team is able to work with Start-Ups and Existing Businesses that are looking to grow their business and build a better society. 

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