Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS) published by Coastal Computer Systems Inc.

Coastal Computer Systems, Inc. began in 1995 to provide IT services to local businesses in the Fort Lauderdale area. We provide IT services and support to small and medium sized businesses in every industry. Our mission at Coastal Computer Systems, Inc. is to build long-term relationships with our customers by effectively applying the latest information technology (IT) services and equipment to improve their daily business operations. We're known for helping our customers by providing fast, value added professional IT services and support to help our customers businesses run smoothly.

We have helped many companies achieve this for the last 25 years by offering a wide variety of IT Services from Managed Services, Cloud Computing, and Network Services. Let our experienced IT team solve all of your IT needs.

We understand the importance of a reliable IT infrastructure and our IT services are customizable to meet the needs of any size organization in any industry.

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