Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

Please enter your information below to access this content:

Email
First Name
Last Name

Please choose "Yes" to authorize us to store and process your personal information and provide you the requested content. We use the information you provide to contact you about relevant content, products and services. You may easily unsubscribe from these communications at any time.

Yes No

Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS) published by BlueTeamAssess LLC

I founded BlueTeamAssess LLC to develop and offer actionable and cost effective security solutions to SMBs.

BlueTeamAssess LLC is a veteran-owned Cybersecurity Consulting business based in Onslow County, NC.

My company wants to be the trusted advisor to small businesses for cybersecurity and related information technology needs. We will help you meet compliance requirements for HIPAA, PCI, NC cybersecurity requirements for financial advisors, and NIST 800-171 and CMMC cybersecurity requirements for providing goods and services through DOD contracts.

We help small businesses understand cybersecurity threats and their vulnerability to those threats. We offer affordable products and services to protect their business and their livelihood from those threats.

We use the SAINT Security Suite and its family of assessment products to provide cybersecurity services that assess your exposure to the many threats that can impact your business. And we help you meet compliance requirements for NIST 800-171 cybersecurity requirements for providing goods and services through DOD contracts as well as for HIPAA, PCI, the NC data breach protection law and NC cybersecurity requirements for financial advisors.

We use the CyberSecurity Assessment Tool from QS Solutions to assess the security posture of your Microsoft 365 deployment and help bring your risk score to acceptable levels through our remediation services.

We will help you reduce SPAM, secure your email and defend against ransomware. To help do this, we offer a number of solutions scalable for small business budgets and environments. These include:

Microsoft 365 email and office software and its extensive security features and advanced threat protection.
Fortinet security solutions that provide a Security Fabric that knits together protection for your endpoints and servers, your firewalls, your wireless network, security analytics and many other services that protect your organization technology from today’s advanced threats whether the workers are working in the office or remotely from home.
A backup and recovery solution from Acronis to protect your critical customer and business data when the next storm or other disaster impacts your business.

You can trust BlueTeamAssess LLC be the trusted advisor to small businesses for cybersecurity and related information technology needs.

Home
Contact Us
Fair Use
The material on this site is provided for educational and informational purposes. All photos that haven't been taken by us have either been purchased, used with permission, credited and linked back to their original sources or believed to be public domain. It is believed that this constitutes a `fair use` of any such copyrighted material as provided for in section 107 of the US Copyright Law. In accordance with Title 17 U.S.C. Section 107, the material on this site is distributed without profit to those who have an interest in using the included information for research and educational purposes. If you wish to use copyrighted material from this site for purposes of your own that go beyond `fair use`, you must obtain permission from the copyright owner.