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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

 

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS) published by Support Nerds Inc.

Support Nerds Inc., is one of the leading Managed IT Service Provider in United States and excels in providing IT help desk, Managed IT Services, IT Service Solutions & Management, Cloud Solutions, Network Management Infrastructure and Industry specific IT Services. With Support Nerds you can not only make your business productive through an efficient IT infrastructure but can also shop for all technology related products too. Being business partners with multiple brands, Support Nerds can offer a diverse solution for your IT lifecycle management & business continuity.