Digital Experience Monitoring (DEM) is a strategy that focuses on monitoring user experiences to understand how they are affected by service outages, slowdowns, and application performance issues. In 2023, it is essential for enterprises as it provides insights into the entire digital ecosystem, allowing IT teams to collaborate effectively and address issues quickly. With the shift towards cloud and hybrid work environments, DEM helps organizations ensure consistent and quality digital experiences for users, regardless of their location.

Network operations are evolving from a narrow focus on availability and performance to a broader understanding of user experience. This shift is driven by the increasing demand for performance from users, especially in a hybrid work environment. As organizations adopt cloud services and SaaS applications, network teams must collaborate with application developers and business stakeholders to ensure that services are delivered efficiently and effectively, ultimately enhancing the overall user experience.

Resiliency planning is crucial for managing outages as it helps organizations prepare for and respond to incidents effectively. A well-thought-out plan can reduce unplanned downtime and limit the impact of outages on business operations. By identifying critical dependencies and assessing their potential risks, organizations can make informed decisions about investments in mitigation strategies. This proactive approach ensures that the right people are involved during an incident, facilitating quicker decision-making and minimizing disruption to user experiences.