Digital Experience Monitoring (DEM) focuses on monitoring user experiences to understand how they are affected by service outages, slow application performance, and connectivity issues. It provides insights into how SaaS applications perform across different users and locations, which is crucial for enterprises as they adapt to a more distributed workforce and cloud-based services.

Network teams are shifting their focus from merely ensuring availability and performance to a broader understanding of user experience. This transition is driven by the need to support a distributed workforce and the increasing reliance on cloud and SaaS applications. By collaborating more closely with application developers and business stakeholders, network teams can better meet user demands for performance.

Resiliency planning is critical for minimizing unplanned downtime and ensuring effective responses during outages. A well-structured plan should identify critical business dependencies, assess their potential impact on operations, and outline strategies for recovery. This proactive approach helps organizations make informed decisions and safeguard their investments during incidents.