Microsoft Teams Phone is a native telephony solution integrated within Microsoft Teams that provides reliable and secure calling across various devices and workspaces. It combines calling, chat, and meetings into a single app, allowing employees to make and receive internet and video calls seamlessly. This integration not only simplifies communication but also reduces IT management costs and enhances overall business connectivity.

Teams Phone enhances productivity by allowing employees to save time—approximately 20 minutes per day or 1.6 hours per week—by streamlining communication. It enables quick voice or video calls without leaving the Teams environment, integrates with existing tools and files, and minimizes distractions through features like spam call identification. This creates a more fluid workflow, making phone calls a natural part of daily tasks.

Organizations can achieve significant cost savings by using Teams Phone, as it eliminates the need for traditional telephony systems and reduces service costs. For instance, St. Luke’s University Health Network avoided a projected $15 million phone bill by standardizing on Teams Phone. Additionally, the cloud-based system simplifies administration and allows for easy scaling without the need for expensive equipment or upgrades.