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Three Smart Ways to Exceed Your Customers' Digital Expectations
The survey says: "High-quality CX isn't a nice-to-have—it's a revenue driver." That may be the understatement of the decade. Fully 73% of consumers rank customer experience (CX) as a vital factor in their purchase decisions (coming after only price and product quality).
Download this eBook for insights on the innovative new digital tools and strategies business leaders like John Hancock are embracing to rise above customer expectations and stay competitive.
Contact Cynoteck technology solutions pvt ltd to start driving your revenue to greater heights with Azure digital tools and services.
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73% of consumers rank customer experience as a crucial factor in their purchase decisions, following only price and product quality. High-quality CX is seen as a revenue driver, with even small improvements potentially reducing churn and increasing customer loyalty.
Role of AI in Enhancing CX
84% of organizations are either exploring or currently using AI and machine learning to become digital-first businesses. AI helps businesses innovate and streamline customer interactions, providing personalized recommendations and improving response times, which ultimately enhances the overall customer experience.
Aligning Business and Tech Teams
Creating a partnership between business and tech teams fosters better collaboration and understanding, leading to more effective solutions. When both teams are aware of each other's challenges and goals, it becomes easier to align on customer-focused outcomes and drive value for the business.
Three Smart Ways to Exceed Your Customers' Digital Expectations
published by Cynoteck technology solutions pvt ltd
Cynoteck is a Microsoft Solutions Partner for Business Applications and Salesforce Consulting Partner with more than 150 employees with Microsoft and Salesforce Certifications.
Cynoteck is a dynamic and professional IT services provider that serves enterprises and individuals, helping them meet the challenges of the global economy.
We offer services in the area of ERP & CRM Consultation and implementation, Application development, Mobile application development, Web development & Offshore Development. Our experienced Project Managers apply a mature development methodology, continuously exceeding our client’s business expectations, and ensuring the success of off-shoring projects. We have expertise ranging from consulting on business and technology to creating innovative technology solutions. Our vision shapes the culture at Cynoteck, which lays a strong emphasis on innovation and thought process.
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