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Global State of Customer Service Sophistication
When 96% of customers will leave a company that delivers poor service, it's vital to constantly be rethinking how you can level up to meet customers' demands for exceptional service experiences. Explore trends in customer service and the factors driving them in the Microsoft whitepaper, "Global State of Customer Service Sophistication." Download you for free copy for insight, including an overview of Microsoft's innovative Service Sophistication Model and see how it can elevate service levels to foster brand loyalty.
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Why is customer service important for brand loyalty?
Customer service is crucial for brand loyalty because research indicates that 96 percent of customers may leave a brand without warning due to poor service. The relationship between quality service and brand trust significantly impacts customer satisfaction, which ultimately leads to brand loyalty.
How can organizations improve their customer service operations?
Organizations can improve their customer service by adopting new tools and technologies such as AI, automation, and omnichannel engagement. Implementing self-service options and providing agents with a comprehensive view of customer interactions can also enhance service delivery and increase customer satisfaction.
What trends are shaping modern customer service?
Current trends in customer service include a shift towards omnichannel engagement, with nearly 40 percent of organizations utilizing digital channels alongside traditional call centers. Additionally, there is a growing reliance on AI-driven solutions for routing and support, as well as an emphasis on empowering agents with knowledge-based tools to improve productivity and customer experience.
Global State of Customer Service Sophistication
published by Hivenity
Depuis une décennie, nous avons développé un expertise inégalle, en particulier dans l’utilisation des applications Microsoft Dynamics 365 pour ERP et CRM. Ces outils sont leaders dans l’industrie, mais leur véritable force réside dans leur capacité d’intégration, offrant ainsi une valeur ajoutée significative aux entreprises. Notre objectif est de transformer la manière dont nos clients travaillent, en améliorant significativement la performance de leurs travail grâce à des solutions technologiques avancées.
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