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The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service

 

Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.

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The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service published by ITontology

In our cloud-first, mobile-first world, we are absolutely focused on empowering everyone within the organization.  Hardware and software play a significant role in every company, but the primary focus has shifted to employees.  Identity and conditional access are at the foundation of data protection, but collaboration is necessary in the Modern Workplace.  Low level IT tasks are gone, and budgets have been refocused on securing and protecting data on every device from every location.  Organizations that must meet certain compliance requirements have an extra layer of responsibility and accountability.

ITontology was founded to solve these challenges. In our cloud-first, mobile-first world the challenges can be overwhelming.  Not to worry, our team and experience will guide you through the digital transformation process and empower everyone within your organization.  Our vision, experience and powered 100% by Microsoft will provide best in class technology solutions.  The best part, it’s all right at our fingertips and deployment can be automated from the cloud.  The technology, security, value, and expense are finally all aligned.  The time is now, and we are here to help, so let’s get to work on your digital transformation and turn your business into a Modern Workplace.

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