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The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.
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What are the key benefits of using Dynamics 365 Customer Service?
Organizations can experience several benefits from implementing Dynamics 365 Customer Service. Key advantages include a 40% reduction in average handling time for support agents, leading to significant productivity gains. Additionally, there is a 20% improvement in first-call resolution rates and a 15% decrease in misrouted support calls. These enhancements can translate into a revenue increase of approximately $1.13 million over three years, along with cost savings of around $978,000 from retiring outdated customer support solutions.
How does Dynamics 365 Customer Service improve agent productivity?
Dynamics 365 Customer Service enhances agent productivity by automating many of the manual tasks that agents previously handled. This automation allows agents to spend less time gathering customer information and more time engaging with customers effectively. On average, agents can save about 468 hours per year, which contributes to a total savings of $8.9 million in present value over three years for the organization.
What are the costs associated with implementing Dynamics 365 Customer Service?
Organizations can expect several costs when implementing Dynamics 365 Customer Service. These include annual subscription fees ranging from $1.17 million to $1.24 million, totaling approximately $2.98 million in present value over three years. Additionally, there are implementation, training, and ongoing management costs estimated at $562,000 over the same period. Overall, the total risk-adjusted costs for a composite organization amount to about $3.54 million over three years.
The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
published by Stigma Technologies
Lorsqu’il s’agit de votre support informatique, vous avez deux choix: l’interne ou externalisation. Même si la sous-traitance des services informatiques peut sembler impersonnelle, il vous offre, une variété d’avantages que vous ne recevrez pas si vous engagez un employé informatique à plein temps.
Stigma Technologie, entreprise de sous-traitance informatique à Montréal, Laval et Longueuil prouve que l’externalisation du support informatique est la meilleure option pour toute entreprise.
Nous avons mis en place un haut niveau de support informatique qui se concentre sur la sécurité du réseau et les solutions de gestion proactive.
Notre société de sous-traitance informatique est conçue pour gérer de manière proactive votre technologie d’une manière qui s’avère vitale pour la productivité et la croissance de vos entreprises tout en réduisant vos coûts de gestion informatique.
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