What is Microsoft Teams Phone?
Microsoft Teams Phone is a native telephony solution integrated within Microsoft Teams that provides reliable and secure calling across various devices and workspaces. It simplifies the calling experience by combining voice, chat, and meetings in one app, allowing employees to make and receive calls without leaving Teams. This integration not only streamlines communication but also reduces IT management costs.
How does Teams Phone improve productivity?
Teams Phone enhances productivity by allowing employees to save time—approximately 20 minutes per day or 1.6 hours per week—by facilitating seamless communication. It enables users to initiate calls directly from chat, access voice messages, and manage call histories all within the Teams interface. This integration minimizes disruptions and allows for a more fluid workflow.
What are the cost benefits of using Teams Phone?
Organizations can realize significant cost savings by deploying Teams Phone. For instance, St. Luke’s University Health Network avoided a projected $15 million phone bill by standardizing on Teams Phone. Additionally, Teams Phone operates as a cloud-based system, reducing the need for expensive equipment and simplifying administration, which can lead to further cost efficiencies.
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