Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

 

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS) published by Home & Office Improvements Ltd

Welcome to Home & Office Improvements Ltd

Business Info
Email: info@hoiltd.com
Tel: +44 20 8150 7575
WhatsApp: +1 602 880 8835
Address: 215 Uxbridge Road, London, W12 9DH

About Us

At Home & Office Improvements Ltd, we specialize in delivering top-tier IT services tailored to meet the needs of both residential and commercial clients. Based in London, our expertise spans a wide range of IT solutions designed to enhance performance, security, and reliability for businesses of all sizes.

Our Services

Cloud Solutions: We offer robust cloud services that ensure seamless data management and accessibility. Our cloud solutions are designed to provide flexibility, scalability, and enhanced collaboration capabilities for your business.

IT Consulting: Our team of experienced consultants provides strategic IT guidance to help you navigate the complexities of technology adoption and integration. We focus on optimizing your IT infrastructure to align with your business goals.

Managed IT Services: We take the hassle out of IT management by offering comprehensive managed services. From network monitoring to system maintenance, we ensure your IT operations run smoothly and efficiently.

Web Services: Our web services include domain registration, web hosting, and website development. We create visually appealing and functional websites that enhance your online presence and engage your audience effectively.

Security Solutions: Security is at the forefront of our services. We implement advanced security measures, including data encryption and access controls, to protect your sensitive information and ensure compliance with industry standards.

AI and Machine Learning: Leveraging artificial intelligence and machine learning to provide predictive analytics and enhance business decision-making processes.

IoT Integration: Offering Internet of Things (IoT) solutions that connect devices and streamline operations for smarter and more efficient workflows.

Blockchain Technology: Implementing blockchain solutions to ensure data integrity, enhance security, and provide transparent transactions.

Why Choose Us?

Welcome to Home & Office Improvements
We increase margins, improve customer service, and reduce operating costs. The result is an effective, engaged workforce and better operational performance throughout your organisation. Our digital transformation services deliver value, structure, and clarity to global corporations, UK businesses, and public sector organisations.

Expertise: As a Microsoft partner, we leverage the latest technologies and best practices to deliver exceptional IT solutions.

Customer-Centric: We prioritize your needs and work closely with you to understand your unique requirements and deliver customized solutions.

Reliability: Our commitment to reliability and performance ensures that your IT infrastructure supports your business operations seamlessly.

Global Reach: Although based in London, we serve clients worldwide, ensuring that distance is no barrier to quality IT services.

Check out our Online Shop for a range of products.

Explore our products on the Azure Marketplace.

Contact Us

For more information about our services or to discuss your IT needs, please get in touch with us:

Phone: +44 20 8150 7575

Email: info@hoiltd.com

WhatsApp: +1 602 880 8835

Address: 215 Uxbridge Road, London, W12 9DH

Visit our website at Home & Office Improvements Ltd to learn more about how we can support your business with our innovative IT solutions. Let us help you improve and transform your IT landscape today!