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The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.
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What are the key benefits of using Microsoft Dynamics 365 Customer Service?
Organizations can experience several benefits from implementing Microsoft Dynamics 365 Customer Service. Key advantages include a 40% reduction in average handling time for support agents, leading to significant productivity improvements. Additionally, there is a 20% increase in first-call resolution rates and a 15% decrease in misrouted support calls. These enhancements can collectively save organizations millions in operational costs and improve customer satisfaction.
How does Dynamics 365 Customer Service impact revenue generation?
Dynamics 365 Customer Service can positively impact revenue generation by improving the sales pipeline. By sharing customer information across various Dynamics 365 modules, organizations can identify sales opportunities that may have been overlooked in siloed environments. This integration has been shown to lead to an estimated revenue increase of $1.13 million over three years, translating to additional profitability for the organization.
What are the costs associated with implementing Dynamics 365 Customer Service?
Organizations should anticipate several costs when implementing Dynamics 365 Customer Service. These include annual subscription fees ranging from $1.17 million to $1.24 million, totaling approximately $2.98 million over three years. Additionally, there are implementation, training, and ongoing management costs estimated at $562,000 over the same period. Overall, the total costs for a composite organization are projected to be around $3.54 million.
The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
published by WorkMagic, LLC
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