Solgari Customer Engagement for Microsoft Teams and Dynamics 365
Looking to improve how your organization connects with customers? Look no further. Discover how Solgari seamlessly integrates with Microsoft Teams and Dynamics 365 to create a comprehensive communication solution that empowers you to streamline customer interactions, drive satisfaction and hone your competitive edge. If you have any questions or would like a personalized consultation, please don't hesitate to reach out. The BE Connected team is ready to assist you in leveraging these Microsoft solutions to their fullest potential.
What is Solgari's Customer Engagement solution?
Solgari's Customer Engagement solution integrates with Microsoft Teams and Dynamics 365 to enhance customer service. It allows employees to connect with customers through various channels like chat, voice, SMS, or social media. The solution uses skills-based routing to ensure customers are matched with agents who have the appropriate expertise for their inquiries.
How does Solgari improve customer interactions?
Solgari equips agents with comprehensive information about customer history and current inquiries, all within a single application. This allows agents to quickly access previous conversations and case details. Additionally, Solgari's Copilot feature provides specialists with a summary of the conversation, enabling them to address customer needs effectively and follow up through the customer's preferred communication channel.
What impact does Solgari have on customer satisfaction?
Solgari aims to enhance customer satisfaction by providing organizations with tools to deliver timely and informed responses. The system logs conversations and captures customer sentiment in real-time, allowing companies to understand and address customer concerns effectively. This approach helps organizations create a more responsive and customer-centric experience.
Solgari Customer Engagement for Microsoft Teams and Dynamics 365
published by BE Connected
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