Cisco Success Tracks are designed to help organizations simplify and accelerate the adoption of Cisco solutions. They provide a structured approach to ensure you maximize the value of your technology investments. With different service levels, including expert resources, trusted support, insights and analytics, and contextual learning, Success Tracks cater to unique IT service needs and help you achieve better outcomes.

Level 2 includes multivendor and multiproduct solution support, along with personalized 1-1 coaching sessions. It offers analytics and automation-driven proactive maintenance, as well as applied learning resources to help you scale outcomes more effectively. This level is designed to enhance your visibility into your IT environment and provide insights that can lead to operational improvements.

The Insights and Analytics feature provides visibility into your IT environment through various tools. You can access adoption views to see feature usage, asset and license views for tracking product details, and automated fault management for real-time monitoring. These insights help you implement operational improvements, mitigate risks, and ensure your systems run smoothly, ultimately reducing the risk of downtime.