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Three Smart Ways to Exceed Your Customers' Digital Expectations
The survey says: "High-quality CX isn't a nice-to-have—it's a revenue driver." That may be the understatement of the decade. Fully 73% of consumers rank customer experience (CX) as a vital factor in their purchase decisions (coming after only price and product quality).
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73% of consumers rank customer experience as a crucial factor in their purchase decisions, following only price and product quality. High-quality CX is seen as a revenue driver, with even small improvements potentially reducing churn and increasing customer loyalty.
Role of AI in Enhancing CX
84% of organizations are either exploring or currently using AI and machine learning to become digital-first businesses. AI helps businesses innovate and streamline customer interactions, providing personalized recommendations and improving response times, which ultimately enhances the overall customer experience.
Aligning Business and Tech Teams
Creating a partnership between business and tech teams fosters better collaboration and understanding, leading to more effective solutions. When both teams are aware of each other's challenges and goals, it becomes easier to align on customer-focused outcomes and drive value for the business.
Three Smart Ways to Exceed Your Customers' Digital Expectations
published by Quarterdeck Technologies
Quarterdeck Technologies offers state-of-the-art technological solutions tailored to your business needs, ensuring brand protection and data security. We help businesses drastically reduce telecom costs by around 20% and improve network performance 2x, reshaping your tech experience. Our team goes above and beyond, providing prompt and professional support to help enable you to more smartly use capital to expand your business.
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