Odyssey Logistics and Technology Corporation (Odyssey) is a global logistics provider with a freight network of more than two billion dollars that once had a serious helpdesk problem. Inundated with over 1500 emails a day, its customer service staff was losing control of the process, hurting service big time. Read this case study to learn how ThinkOwl and AI accuracy brought order out of chaos and raised business growth by automating Odyssey's routine and time-consuming manual tasks so their employees could focus on more meaningful work. Ready to build more precise logistics into your customer service operation? RetoMarket can help you get started with ThinkOwl AI helpdesk software.