mobilezone Offers Employees Intelligent Endpoint Management
When Swiss telecommunications provider mobilezon began updating the IT services at its retail shops, the company was initially stymied by an outdated endpoint management solution. Mobilezone wanted better control over store tablets and laptops. How they successfully solved their problem with VMware Workspace ONE Unified Endpoint Management (UEM) and ensured a superior customer service experience is described in this customer case study.
Learn about mobilezone's new endpoint management strategy. Download the case study here.
What is mobilezone's role in the telecommunications market?
mobilezone has been a key player in the telecommunications sector in Switzerland and Germany since 1999. It is the only independent specialist in Switzerland that offers a comprehensive range of smartphones and mobile subscriptions from all major mobile operators, along with landline telephony, digital television, and Internet services across more than 120 shops.
How did mobilezone improve its endpoint management?
To enhance endpoint management, mobilezone partnered with JevoTrust to implement VMware Workspace ONE UEM. This solution introduced automation, remote monitoring, and centralized control, allowing mobilezone to manage its fleet of 300 tablets and later extend these capabilities to 800 Windows desktops and laptops, significantly improving security and productivity.
What benefits did mobilezone experience after implementing VMware solutions?
After implementing VMware Workspace ONE, mobilezone experienced a transformation in IT customer service. Employees faced fewer technical issues, which could be resolved more quickly, allowing them to focus on assisting customers. This shift not only improved employee productivity but also contributed to higher customer satisfaction, as employees could guide customers to the right products more efficiently.
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