Field service workers face several challenges due to a lack of connectivity, including static information that leads to inefficiencies, a constrained knowledge base that limits their ability to solve problems, poor customer experiences due to delays and miscommunication, and increased expenses from inefficient labor allocation. Without proper connectivity, workers operate in silos, which can hinder productivity and negatively affect customer satisfaction.

Mobile devices can significantly improve field service operations by enabling automated work order management, providing real-time visibility into job statuses, and granting access to a centralized knowledge base. This connectivity allows workers to manage tasks more efficiently, reduces the need for phone calls to customer service, and enhances customer service by facilitating quicker responses to issues. As a result, companies can expect improved productivity and customer satisfaction.

To implement connectivity for field service workers, companies should start by securing buy-in from employees and corporate leadership. Next, they should establish an accountability team to outline clear goals and outcomes. It's essential to assess software needs for data sharing and analytics, choose appropriate hardware that meets the demands of the work environment, and partner with vendors who can support the implementation and ongoing management of these solutions. This systematic approach helps ensure a successful transition to a more connected field service operation.