HP uses AI to transform its customer support experience

HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact centre support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact conversationally with the assistant to solve common problems, support staff use the Microsoft AI solution for instant access to a wealth of troubleshooting information, and the company gains deeper insights into common customer issues.

Brick technology is a web development company specialising in custom development for medium and large organisations.

Founded in the early days of the Internet with the help of the British Legion, their first e-Commerce website launched way back in 1995. They are now moving offices to the state-of-the-art Strawberry Fields Digital Hub Chorley so that customers from Manchester, Bolton, Wigan and Preston are all in easy reach from Jct 8 of the M61.

#TeamBrick are Microsoft, Apple & Google partners and developers, Nominet member and registrar, as well as Cyber Essentials (security) certified. The latest platform and content management system now incorporates Azure artificial intelligence with machine learning amongst many other innovative leading-edge features.