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Global State of Customer Service Sophistication
Microsoft's "Global State of Customer Service Sophistication" explores the crucial alignment between customer service and brand loyalty. With research showing a staggering 96% of customers might leave after receiving subpar service, the whitepaper provides actionable steps you can take today to uplevel the sophistication of your customer service experiences and ensure your success, tomorrow. Get insight on risk factors, challenges and steps to address them by modernizing service experiences with the right strategies and technology solutions. Download it here.
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In today's competitive landscape, exceptional customer service is vital as 96 percent of customers may leave without warning due to poor service. This highlights the strong connection between customer service and brand loyalty, making it essential for businesses to prioritize customer experiences to maintain trust and satisfaction.
Trends in Customer Service Technology
Organizations are increasingly adopting technologies such as AI-enabled tools, omnichannel engagement, and self-service options to improve customer service. These innovations help streamline operations, empower agents, and provide customers with faster, more efficient support, ultimately enhancing overall satisfaction.
Role of Agent Productivity
To enhance agent productivity, organizations should focus on providing a holistic view of the customer through knowledge management and modern case management tools. By equipping agents with comprehensive information and AI-assisted support, businesses can improve service delivery and empower agents to resolve customer issues more effectively.
Global State of Customer Service Sophistication
published by Associated Business Consultants Rwanda Ltd
ABC-Rwanda Ltd.’s vision is to be the premier provider of world class Enterprise Application Software and Business Process Outsourcing with a rich history of innovation to small and medium size businesses in the region by addressing the needs of this market while, at the same time, reducing the total cost of ownership.
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