Global State of Customer Service Sophistication

 

Microsoft's "Global State of Customer Service Sophistication" explores the crucial alignment between customer service and brand loyalty. With research showing a staggering 96% of customers might leave after receiving subpar service, the whitepaper provides actionable steps you can take today to uplevel the sophistication of your customer service experiences and ensure your success, tomorrow. Get insight on risk factors, challenges and steps to address them by modernizing service experiences with the right strategies and technology solutions. Download it here.

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Global State of Customer Service Sophistication published by Associated Business Consultants Rwanda Ltd

ABC-Rwanda Ltd.’s vision is to be the premier provider of world class Enterprise Application Software and Business Process Outsourcing with a rich history of innovation to small and medium size businesses in the region by addressing the needs of this market while, at the same time, reducing the total cost of ownership.