The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service

 

Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.

Please enter your information below to access this content:




Please choose "Yes" to authorize us to store and process your personal information and provide you the requested content. We use the information you provide to contact you about relevant content, products and services. You may easily unsubscribe from these communications at any time.
Yes No



View FAQs
FAQs

What are the key benefits of using Dynamics 365 Customer Service?

How does Dynamics 365 Customer Service improve agent productivity?

What are the costs associated with implementing Dynamics 365 Customer Service?

The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service published by CIO Main Street

CIO Main Street is a Computer, Network, and Information Technology Consulting company that brings Chief Information Officer services to Main Street America. At CIO Main Street, we speak Windows, we speak Mac, but best of all we speak Human!

We help organizations by asking a few questions. What do you want technology to do for you today? And what can you imagine it doing for you in the future? Notice that we do not say bits and bytes. Or hardware/software?

We offer qualified and professional service to our customers by helping them save time, reduce stress, and avoid frustration and we do this by LISTENING. It is said that “with two ears and one mouth use them proportionally you will do just fine” and that is what we do, we LISTEN to you and your people.

We help Design, Install, and Maintain the IT Network solutions that to run your business or non-profit by Keeping I.T. Simple.