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Total Economic Impact of Dynamics 365 Customer Service
Total Economic Impact (TEI) is a Microsoft-commissioned study conducted by Forrester Consulting that examines the potential return on investment of Dynamics 365 Customer Service. This infographic summarizes the findings from that study, which was published in March 2024. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.
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Dynamics 365 Customer Service is a solution designed to provide service organizations with the tools necessary to deliver faster, seamless, and personalized customer experiences across various channels. It simplifies and automates support agent processes, enhancing productivity and improving customer satisfaction, which can lead to increased revenue.
What are the key findings from the Total Economic Impact study?
The Total Economic Impact study revealed that organizations using Dynamics 365 Customer Service experienced improved agent productivity, with an average of 468 hours saved per agent annually. Additionally, there was a notable reduction in average handling time and an increase in first-call resolution rates, contributing to better customer experiences and potential revenue growth.
How long does it take to implement Dynamics 365 Customer Service?
The implementation of Dynamics 365 Customer Service typically averages around nine months. This process involves collaboration between IT and business stakeholders, and the customization during implementation is generally straightforward, ensuring a smooth deployment without significant delays.
Total Economic Impact of Dynamics 365 Customer Service
published by Ironstack Technology
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