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    HP uses AI to transform its customer support experience

    HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact conversationally with the assistant to solve common problems, support staff use the Microsoft AI solution for instant access to a wealth of troubleshooting information, and the company gains deeper insights into common customer issues.

    HP uses AI to transform its customer support experience published by Dean Dorton

    Dean Dorton is a full service business consulting group that enables our customers to compliment and/or extend their internal teams.  We do this through a variety of offerings, from accounting and audit services all the way to technology specialties such as Cybersecurity, Managed IT Services, ERP Software Implementation, Data Analytics and AI, and Collaboration.  All of this is overlaid with Industry expertise and business consulting to ensure that these services drive to your bottom line as well as top level goals.