HP uses AI to transform its customer support experience

HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact conversationally with the assistant to solve common problems, support staff use the Microsoft AI solution for instant access to a wealth of troubleshooting information, and the company gains deeper insights into common customer issues.

Breakpoint Technology focuses on helping our customers solve business process and data management problems.  Our approach is always to start with understanding the business need first, without rushing to push a specific technology. As an experienced Microsoft Gold Partner, our focus is on the long term rather than the quick fix - which is why we selected the name "Breakpoint" - taking the time to pause and find the best solution.

  • Collaboration Strategies
  • Data & Analytics Solutions
  • O365 Solutions
  • Integrated Portal Solutions
  • Business Process Automation & Workflow

Contact us today to discuss your business needs!  502-230-8735 or Judy.Nichols@breakpoint.technology