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    Faster, more precise logistics with AI: Odyssey case study

    Odyssey Logistics and Technology Corporation (Odyssey) is a global logistics provider with a freight network of more than two billion dollars that once had a serious helpdesk problem. Inundated with over 1500 emails a day, its customer service staff was losing control of the process, hurting service big time. Read this case study to learn how ThinkOwl and AI accuracy brought order out of chaos and raised business growth by automating Odyssey's routine and time-consuming manual tasks so their employees could focus on more meaningful work. Ready to build more precise logistics into your customer service operation? THE CRITICAL UPDATE INC can help you get started with ThinkOwl AI helpdesk software.

    Faster, more precise logistics with AI: Odyssey case study published by THE CRITICAL UPDATE INC

    Since 2003, The Critical Update has been a leading provider of IT support and consulting, focusing on small and medium sized businesses in Central Texas. We have helped hundreds of businesses increase productivity and profitability by using technology to streamline operations and reduce damage from cyberattacks.