Notruf Niederosterreich Achieves Flexibility in Operating Emergency Control Centers
The cloud has helped emergency call operator NNO speed response and ensure scalability during peak times.
All NNÖ workspaces are equipped with VMware Horizon, a commercial desktop and app virtualization solution, which enables the service to flexibly scale operations of its control centers and VoIP-based telephony systems. The new VMware Horizon system has saved NNO money and, more importantly, time in answering critical calls. Get the story.
What is Notruf Niederösterreich (NNÖ)?
Notruf Niederösterreich (NNÖ) is responsible for managing all emergency and health service calls in Lower Austria, the largest state in Austria. It operates the emergency command and control center, coordinating services for around two million residents and travelers, including emergency medical services and rescue operations. During the pandemic, NNÖ also took on the responsibility of coordinating vaccination and testing appointments.
How has NNÖ adapted to remote work?
NNÖ adapted to remote work by implementing VMware Horizon technology, which allowed them to expand their workspaces from 50 to over 100 during peak periods. This setup enables staff to work remotely while maintaining access to critical data securely. The flexibility of this system allows for quick deployment of additional call takers as needed, ensuring that emergency services can respond effectively even during high demand.
What technology does NNÖ use for its operations?
NNÖ employs a range of VMware technologies, including VMware Horizon for centralized control and telephony systems, and VMware vRealize for cloud management. This technology enables them to maintain high availability and security while managing workloads across multiple clouds. The system is designed to be scalable, allowing NNÖ to respond to varying demands, such as during the pandemic when testing and vaccination needs surged.
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