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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

 

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS) published by accel bi corporation

We firmly believe that the true impact of technology solutions is realized when paired with exceptional service. Service is not just a component; it’s our ethos. We exist to serve right, and service is the heartbeat of our company—it’s our sprint. Our commitment is to provide the right service at the right time and the right price.

At the core of our winning aspiration are our people. We want individuals to recognize that we are here to serve. Through our packaged delivery, we ensure the fastest route to satisfaction, going beyond mere implementation. Our focus is on delivering a comprehensive experience that extends beyond technology, emphasizing the value of our service in every interaction.