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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

 

In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft" to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS) published by Bailey & Associates LLC

Bailey & Associates LLC believes that while small business can be complex, it doesn't need to be complicated.  Our mission is to accelerate growth for our small business clients by assisting with them core areas of their business.

We want to see vibrant small business communities flourish through digital transformation, healthy business practices and strong partnerships.  We specialize in digital marketing, IT Managed Services and Cloud Solutions as a Microsoft Cloud Partner and Indirect Reseller.