Play Good Group

More about us

Play Good Group provides all-inclusive IT services outsourcing to businesses. We become your IT Department and provide unlimited support to all your employees for a flat monthly fee.

Business Type
MSP (Managed Service Provider)
Consultant

Solution Types
Hybrid Cloud Solutions
Cyber Security
Cloud Solutions

Cloud Solutions
Azure
AWS

Industries Supported
Manufacturing
Retail/Hospitality
Construction
Legal/Accounting

KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service

If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.

Easy to maintain, quick to scale: ZEISS migrates SAP applications to the Microsoft Cloud

SAP applications such as Treasury and Risk Management, SAP ERP, SAP BW, and SAP HCM, are the very core of a company. For its SAP applications, ZEISS had opted for an on-premises setup—an outdated and less flexible solution that was difficult to operate and modernize. This led to lengthy and slow processes in IT, and the automation of recurring processes seemed virtually impossible. Then, in 2017, the company made a decision: it would migrate business-critical SAP applications to the Microsoft Cloud with the help of Azure. ZEISS now benefits from unlimited scalability, flexibility, automation, and high speed in application development and use.

IDC Predicts AI Solutions & Services will Generate Global Impact of $22.3 Trillion by 2030

AI is set to deliver one of the largest technology-driven transformations in history. IDC forecasts a $22.3 trillion global impact from AI solutions and services by 2030, signaling major opportunities for innovation across every sector — including nonprofits. This article from IDC highlights how AI is reshaping productivity, operations, and strategy on a global scale. Read it to understand the economic forces behind this platform shift and the steps mission-driven organizations can take to benefit. Contact Play Good Group to learn how to plan your next move.

What is Microsoft Entra? - Microsoft Entra

Managing identity and access has never been more complex. The blog tutorial, "What Is Microsoft Entra?", outlines how Microsoft Entra unifies tools for identity, access, and permissions management in a single, comprehensive approach. Read the blog to see how Entra simplifies IAM for your organization, and contact Play Good Group for personalized guidance on putting Microsoft Entra to work for you.

The on-demand tech paradox: Balancing speed and spend

This Capgemini article examines the paradox of cloud consumption models: while pay-as-you-go delivers speed and flexibility, it also brings new challenges for cost control and governance. It highlights how leaders can balance innovation with discipline as cloud spending accelerates. Connect with Play Good Group to learn strategies for managing speed and spend in your cloud journey.

Cybersecurity: An Untapped Competitive Advantage Hiding In Plain Sight

In this Forbes Tech Council article, cybersecurity is reframed as more than just defense. The piece highlights how strong security practices can serve as a competitive advantage, helping businesses build customer trust, support innovation, and stand out in crowded markets. Contact Play Good Group to learn how you can make cybersecurity a driver of growth for your business.

What Happened When Researchers Co-Founded a Startup with AI

This Harvard Business Review article examines a bold experiment in which researchers treated AI as a startup co-founder, exploring its role in decision-making, operations, and creativity. Contact Play Good Group to discuss how AI partnerships could shape your future of work strategies.

Secure employee access in the age of AI

Hybrid work and AI adoption are creating new access challenges that legacy tools can't solve. The eBook, "Secure employee access in the age of AI," explores why unifying identity and network access is essential for stronger security, better user experiences, and accelerated Zero Trust adoption. Download the eBook for strategies to rethink your access approach, and connect with Play Good Group to discuss how to apply them in your organization.

Copilot in Customer Service

The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.

New Technology: The Total Economic Impact of Microsoft 365 Copilot as used by Nonprofits

Nonprofits need proof before committing limited funds to new tools. This Forrester analyst report, "Total Economic Impact of Microsoft 365 Copilot As Used By Nonprofits," provides evidence of cost savings and organizational benefits enabled by Microsoft 365 Copilot, with projected ROI between 52% and 316%. Download this report to see how Copilot supports efficiency, fundraising, and staff retention. Contact Play Good Group to discuss how these results can translate to your organization.

How AI Can Empower Customer Service Agents

Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure. Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.

Microsoft nonprofit grants and discounts

Funding constraints often limit nonprofits from adopting the tools they need. This video highlights Microsoft's grants and discounts available to you, showing how you can reduce costs while improving access to modern technology. Watch now to learn how these benefits can strengthen your programs, and contact Play Good Group to discuss how we can help you take advantage of them.

Reimagine Secure Access With a Unified Approach

Siloed identity and network tools leave gaps that attackers exploit, and employees experience through clunky sign-ins. The article, "Reimagine Secure Access With a Unified Approach," shows how consolidating access management strengthens security, improves employee experience, and reduces cost. Read the article to see the benefits of unification, and contact Play Good Group to discuss how to take the next step.

Making Safety Personal: Eye & Face Protection Check in Modern EHS -- Occupational Health & Safety

This OHS Online article explores how eye and face protection is being reimagined through personalization and modern EHS practices, reinforcing the role of safety in workplace culture. Reach out to Play Good Group to learn how evolving safety solutions can support your workforce.

Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft" to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

Arapahoe Libraries advances equity and innovation with Copilot for Microsoft 365 | Microsoft Customer Stories

Nonprofits need tools that enable them to do more with limited resources. This customer story showcases how Arapahoe Libraries uses Microsoft 365 Copilot to improve efficiency, support equity, and innovate for the communities it serves. Read the story to see how Copilot can advance your mission. Contact Play Good Group to discuss how Copilot can help your organization achieve new heights.

The Decision‑maker's Guide to Comprehensive Security

Security should empower, not constrain. The eBook, "The Decision-maker's Guide to Comprehensive Security," shows how Microsoft delivers protection designed to fit your team, future, and AI initiatives. Download your complimentary copy to learn how to boost efficiency, reduce risk of breach, and prepare for emerging threats while keeping costs under control. Connect with Play Good Group to explore how this approach can fit your organization.

How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service

In this week's customer story you will discover how Dynamics 365 Customer Service with Copilot integration transforms customer service reps into 'super agents'. You will learn the details of how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.

Head Start Homes expands affordable homeownership with Microsoft 365 Copilot | Microsoft Customer Stories

Access to affordable housing is one of the most pressing challenges facing families today. This customer story shows how Head Start Homes is leveraging Microsoft 365 Copilot to streamline processes, improve efficiency, and expand homeownership opportunities for underserved families. Read the story to see how Copilot helps organizations drive real-world impact. Then, contact Play Good Group to discuss how we can help your organization achieve similar results with Microsoft 365 Copilot.

10 essential insights from the Microsoft Digital Defense Report 2024

Organizations face unprecedented challenges from sophisticated attackers and new risks created by AI. The article, "10 Essential Insights from the Microsoft Digital Defense Report," highlights the latest research and top trends shaping today's threat landscape. Read the article for insights, and contact Play Good Group for a conversation on applying these findings in your environment.

The Projected Impact of Generative AI on Future Productivity Growth — Penn Wharton Budget Model

This Wharton Budget Model article analyzes how generative AI adoption may affect long-term productivity growth, weighing the potential efficiency gains against workforce challenges and measurement complexities. Connect with Play Good Group to discuss what these shifts could mean for your business strategy.

9 cloud strategy questions every IT leader must answer

This CIO article outlines nine critical questions shaping cloud strategies today, from AI integration and hybrid complexity to governance and compliance. It emphasizes that cloud is no longer about cost savings alone, but about agility, resilience, and innovation. Reach out to Play Good Group to explore how to refine your cloud strategy for tomorrow's challenges.

US senators introduce bipartisan bill to combat foreign cyberattacks targeting American agriculture sector - Industrial Cyber

This Industrial Cyber piece examines new bipartisan legislation designed to protect the U.S. agriculture sector from foreign cyberattacks. By highlighting agriculture as an emerging target for hostile actors, the article underscores how cybersecurity has become critical for safeguarding food supply chains and national resilience. Reach out to Play Good Group for guidance on strengthening protection in your own critical environments.

Accelerating Nonprofit Mission Success with Transformative Technology

Nonprofit teams are facing rising demands with limited capacity. The eBook, "Accelerating Nonprofit Mission Success with Transformative Technology," shares how Microsoft 365 Copilot enables staff to complete tasks faster, improve content quality, and reclaim time for high-impact work. Download the eBook to explore the role of responsible AI in mission success. For help getting started, reach out to Play Good Group to discuss AI strategy and solutions.

New Technology: The Total Economic Impact of Microsoft 365 Copilot as used by Nonprofits

Organizations face pressure to prove the value of every technology investment. This Forrester analyst report provides independent analysis of the cost savings and organizational benefits enabled by Microsoft 365 Copilot in nonprofits. Read the report for data-driven insights on ROI, then contact Play Good Group for a personalized discussion on applying these results to your environment.

Copilot in Dynamics 365 Customer Service

Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Play Good Group can help put the power of generative AI to work for your customer service team.

Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service

Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It's truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out. Read on and let us help you transform your service delivery.

How AI-Driven SaaS is Reshaping Small Business America and Fueling B2B Tech Growth

Small businesses face the challenge of doing more with fewer resources, and AI-driven SaaS is helping them meet that challenge. This article shows how these solutions are fueling growth and cutting costs. Read the article to understand how these shifts could benefit your business, and contact Play Good Group to discuss how to adapt AI-driven SaaS strategies to your needs.

Research nonprofit RTI International improves the human condition with Copilot for Microsoft 365 | Microsoft Customer Stories

AI is transforming the way nonprofit professionals work, streamlining routine tasks and enhancing decision-making efficiency. This customer story showcases how RTI International leverages Microsoft 365 Copilot to accelerate its research workflows and concentrate more fully on its mission to enhance lives. Read the story to learn how Copilot enhances collaboration and output across teams. For tailored support, connect with Play Good Group to talk about AI in your organization.

2025 AI and Quantum Trends: Green Tech Transforms Industries

This WebProNews article explores how AI and quantum computing are converging with green technologies to transform industries like healthcare, finance, and manufacturing. By accelerating innovation in sustainability and complex problem-solving, these forces are reshaping business and society. Contact Play Good Group to discuss how these emerging technologies can help your organization prepare for the future.

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