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Many organizations move to the cloud to improve scalability and reduce costs, but that's just the beginning. This article explains how companies are achieving broader transformation goals by pairing cloud migration with smart modernization strategies. Read it to see the business impact of cloud done right, and contact Play Good Group to talk about how your organization can align cloud investment with growth.
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Understanding how AI fits into your workforce strategy starts with defining what it can and can't do. This article explains how agentic AI differs from traditional AI agents, highlighting why this distinction matters for businesses trying to scale automation responsibly. Read it for perspective on what's next in intelligent systems and what it means for your team's productivity, oversight, and outcomes. Contact Play Good Group to discuss how to align your strategy with the right kind of AI.
This tour of Microsoft Dynamics 365 Customer Service walks you through the service experience of a true-to-life customer who benefits from the solution's transformative, AI-fueled capabilities. Take the tour to see for yourself how Dynamics 365 Customer Service enables your service teams to respond more effectively and effortlessly and personalize experiences. Learn about optimizing workflows, increasing resolution rates and using predictive insights to proactively address customer needs. When you're ready for a more expansive tour, contact your trusted guide and Microsoft partner, .
As businesses adopt AI and cloud-native technologies, security becomes a critical foundation for innovation. This eBook discusses how to implement comprehensive security measures during cloud migrations, ensuring scalability and risk reduction. Learn how strategies like Zero Trust and tool consolidation enable secure, innovative growth. Download the eBook now to position your organization for success and contact Play Good Group for a free consultation.
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Nonprofits face growing demands with limited resources, making technology a critical ally. The eBook, "Accelerate Your Mission Success with Transformative Technology," highlights how Microsoft AI solutions empower organizations to do more good, more efficiently. Download the eBook to see how transformative technology can advance your mission, and contact Play Good Group for guidance on getting started.
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Businesses are saving millions by modernizing identity management with Microsoft Entra Suite. The Forrester Total Economic Impact™ report quantifies real-world results, from reducing licensing and infrastructure costs to boosting security and efficiency. Download the report to see what your ROI could look like, and contact Play Good Group to start your complimentary ROI assessment.
"The Total Economic Impact of Dynamics 365 Customer Service" report from Forrester Consulting examines the potential return on investment of Microsoft Dynamics 365 Customer Service. This infographic summarizes the findings from that study. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.
Moving to the cloud can spark innovation but can also introduce security challenges. This customer story highlights how CTT-Correios de Portugal addressed these concerns by migrating to Azure. Read its story to learn how the travel and transportation leader built an AI-ready, secure platform to drive growth and stay ahead of the competition. Contact Play Good Group to explore how Azure's solutions can transform your business.
AI is revolutionizing how nonprofits drive impact, from streamlining data management to uncovering insights that empower people and communities. This video, "The Potential of AI for Good," highlights real examples of how Microsoft AI solutions are advancing humanitarian, educational, and environmental missions. Watch the video to see what's possible, then contact Play Good Group to discuss how responsible AI can amplify your organization's work.
AI isn't just helping companies innovate; it's giving cybercriminals new tools to exploit. This article offers a forward-looking view of the AI-driven threats companies are most concerned about heading into the future, including deepfake phishing, AI-assisted malware, and real-time impersonation attacks. Read the article to understand what's on the horizon, and contact Play Good Group to discuss strategies for strengthening your defenses before these threats scale.
Balancing limited resources with growing demands is a constant challenge for nonprofits. The eBook, "Working Smarter with AI," reveals how AI tools like Microsoft 365 Copilot improve productivity within the apps you already use and through intelligent prompts that help you focus on high-impact work. Download the eBook to see how your nonprofit can achieve more and reach out to Play Good Group to start your AI journey.
Cloud migration can be complex and a well-defined roadmap makes all the difference. The eBook, "Cloud Migration Simplified," provides IT leaders with steps to strategize, plan, and prepare their environment for a successful Azure transition. Download it now to learn how to mitigate risks and achieve your cloud goals efficiently. Reach out to Play Good Group for an Azure cloud migration strategy consultation.
Nonprofit professionals wear many hats, often with limited time. This infographic shares five practical ways Microsoft 365 Copilot can streamline daily tasks. View the infographic to see how your team can start making the most of AI and contact Play Good Group for guidance on adopting Copilot.
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As networks expand and threats grow in speed and sophistication, traditional perimeter-based defenses can't keep up. This infographic, "The New Zero Trust Guide for CISOs: Perimeter-free Security for the Age of AI-accelerated Threats," explains how a Zero Trust approach strengthens security through continuous verification, least-privileged access, and real-time AI-powered automation. View the infographic to learn how Zero Trust enables a safer, more resilient enterprise, and contact Play Good Group for guidance on building your Zero Trust roadmap.
Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs. Reach out to to begin reimagining your customer service operations.
This Financial Brand article examines how banks can build stronger resilience against large-scale cloud outages through redundancy, multi-cloud design, and strategic planning. Connect with Play Good Group to explore how to enhance your organization's cloud continuity strategy.
This Redditch Standard article highlights how small security oversights can lead to significant business disruption. It emphasizes the importance of proactive defense and digital hygiene. Connect with Play Good Group to ensure your cloud security posture keeps your business protected.
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This Forbes article explores why AI shouldn't be managed like traditional software, but as a transformative force reshaping how organizations think, operate, and innovate. It highlights how real value comes from integrating AI into culture and leadership, not just systems. Connect with Play Good Group to learn how to make AI a driver of lasting workplace transformation.
AI is already helping nonprofits increase efficiency, strengthen security, and amplify mission outcomes. The eBook, "AI Use Cases for Nonprofit Leaders: Realize Value with AI," highlights real-world examples of how organizations apply AI to improve decision-making, optimize operations, and enhance service delivery. Download the eBook to see how your nonprofit can take the next step in its AI journey and contact Play Good Group for expert guidance on applying these lessons to your mission.
The rapid rise of AI has reshaped the threat landscape, and modern security must evolve with it. This eBook explores how Microsoft delivers end-to-end protection by uniting Zero Trust and AI to secure data, applications, and infrastructure everywhere. Download the eBook for practical insights and contact Play Good Group to discuss implementing a comprehensive, AI-powered security framework for your business.
Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.
Forrester's report, "The Total Economic Impact of Microsoft Azure VMware Solution,"showcases the quantifiable benefits of migrating with Azure VMware. Download your complimentary copy to explore results including cost savings, improved performance, and reduced maintenance efforts.See how this solution can provide substantial ROI while minimizing business disruptions. Contact Play Good Group for a personalized consultation.
In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.
Nonprofit leaders face mounting administrative demands that divert focus from their mission. This customer story shows how the Royal College of Surgeons of England boosted productivity by 71% using Microsoft 365 Copilot, helping staff reclaim time for high-value work. Read how AI can streamline workflows and enhance impact across your organization. Then, connect with Play Good Group to explore how Copilot can empower your team.
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As organizations expand their digital footprint, maintaining secure and seamless access across users, apps, and devices is a constant challenge. This customer story shows how Microsoft Entra Suite bridges identity and network access, enabling organizations to reduce complexity, strengthen protection, and empower users with frictionless experiences. Read the story to see how connected security delivers agility and confidence. Contact Play Good Group to discuss how unified identity and network solutions can strengthen your organization's Zero Trust strategy.
As AI PCs become more widespread in business environments, they create new attack surfaces for cybercriminals. This article highlights why business leaders must act now to reframe their cybersecurity strategy to address the unique risks introduced by AI hardware and workloads. Read the article to get the full perspective, and connect with Play Good Group for a security assessment built for the AI PC era.
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Uncertainty around AI agents is holding businesses back from using one of today's most promising workplace tools. This article addresses the five most common myths and explains what AI agents can actually deliver when deployed with strategy and intent. Read the article to cut through the noise and gain a clearer understanding of what's fact, what's fiction, and where AI agents might make sense in your business. Contact Play Good Group to talk about where to start.
AI and hybrid cloud promise major gains... if the underlying infrastructure can keep up. This article from Deloitte breaks down how hybrid environments are evolving, and why many organizations may be less "ready" than they think. Read the article to evaluate your infrastructure readiness and explore what's required to build a digital foundation for hybrid cloud and AI. Contact Play Good Group to discuss your next steps in infrastructure modernization.
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AI offers endless potential for nonprofits, but understanding how to apply it is key. The eBook, "Working Smarter with AI," explores how Microsoft 365 Copilot helps organizations streamline operations, foster creativity, and prioritize ethical AI adoption. Download the eBook to see how Microsoft Copilot can help your nonprofit work smarter and achieve more. Contact Play Good Group for personalized advice on getting started.
Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.
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