Play Good Group provides all-inclusive IT services outsourcing to businesses. We become your IT Department and provide unlimited support to all your employees for a flat monthly fee.
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Preparing for AI is about more than just adopting technology — it's about creating a secure, scalable cloud environment. This eBook offers practical insights into how Azure enables businesses to address critical migration challenges while becoming AI-ready. Download the eBook to uncover cloud migration and AI strategies. Connect with Play Good Group for tailored Microsoft Azure support.
Security leaders are looking for clear evidence of the cost savings and operational improvements that AI-powered security tools can deliver. This analyst report presents Forrester's financial and operational analysis of Microsoft Security Copilot, including projected ROI, productivity gains, and breach-risk reduction. Download the gated report to explore projected business benefits and contact Play Good Group for a consultation on applying these insights to your security strategy.
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This eBook shows how nonprofits can embrace digital and data-driven tools to improve donor engagement. The eBook outlines strategies to build trust, retain donors, and improve program impact. Download it now to get valuable insights from successful nonprofis. Contact Play Good Group for guidance on applying these strategies.
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Repetitive work slows productivity. Copilot Agents are changing that. This video highlights how Microsoft 365 Copilot Agents automate and execute business processes, supporting individuals and teams to work smarter. Watch the video for actionable insights, and contact Play Good Group for tailored advice on integrating Copilot Agents into your workplace.
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Security operations often struggle with fragmented tools and slow investigation workflows. This demo video highlights how an AI-powered unified security operations platform streamlines SecOps by automating routine tasks, accelerating investigations, and improving response times. Watch the demo and reach out to Play Good Group for support in modernizing your security operations.
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Learn how Azure meets you where you are by accelerating innovation with AI while addressing pressing day priorities such as managing rising costs and controlling IT sprawl. Learn more: https://aka.ms/migratetoinnovateacom #microsoft #microsoftazure
The Anthony Nolan customer story showcases how Microsoft Dynamics 365 enables the nonprofit to use cutting-edge cloud technology to quickly and efficiently match stem cell donors with patients in need. Learn how to achieve similar transformative outcomes by reading its story. Contact Play Good Group to discuss solutions for your nonprofit's unique challenges.
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Business processes can be complex and time-consuming — but with AI agents, they don't have to be. This infographic illustrates how Microsoft 365 Copilot Agents automate and execute processes to support teams and departments across your organization. View the infographic to see how agents can optimize your nonprofit processes, and contact Play Good Group for personalized guidance on integrating Copilot Agents into your workplace.
Migration is more than moving workloads; it's about transforming operations for scalability, security, and innovation. This eBook shares five compelling case studies of businesses that achieved remarkable outcomes with Microsoft Azure. Gain insights on strategies and takeaways to guide your migration. Download your complimentary copy now and connect with Play Good Group to discuss your migration goals.
Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.
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AI is transforming how organizations operate, from automating workflows to driving innovation. The eBook, "Maximizing Business Outcomes with Agentic AI," explores how Microsoft Copilot Studio enables teams to easily build and deploy intelligent agents that drive measurable impact. Download the eBook to start your journey and connect with Play Good Group to explore practical applications for your nonprofit.
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AI is reshaping how security teams protect their environments. This blog highlights how Microsoft Security Copilot is now integrated with Microsoft Entra, enabling organizations to streamline identity management, automate investigations, and enhance decision-making. Read the blog to understand how Copilot transforms Entra's security operations and contact Play Good Group to explore how it can support your business.
Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Play Good Group can help you differentiate your organization's service operations with AI.
AI is giving organizations of every size a new competitive edge. This blog, "Agents of Change," showcases how organizations are using Microsoft Copilot and intelligent agents to transform innovation, serve constituents, and empower employees. Read the blog to see how AI-driven operations are creating measurable outcomes. Get in touch with Play Good Group to see how to put Agentic AI to work in your nonprofit
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Many organizations move to the cloud to improve scalability and reduce costs, but that's just the beginning. This article explains how companies are achieving broader transformation goals by pairing cloud migration with smart modernization strategies. Read it to see the business impact of cloud done right, and contact Play Good Group to talk about how your organization can align cloud investment with growth.
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Understanding how AI fits into your workforce strategy starts with defining what it can and can't do. This article explains how agentic AI differs from traditional AI agents, highlighting why this distinction matters for businesses trying to scale automation responsibly. Read it for perspective on what's next in intelligent systems and what it means for your team's productivity, oversight, and outcomes. Contact Play Good Group to discuss how to align your strategy with the right kind of AI.
This tour of Microsoft Dynamics 365 Customer Service walks you through the service experience of a true-to-life customer who benefits from the solution's transformative, AI-fueled capabilities. Take the tour to see for yourself how Dynamics 365 Customer Service enables your service teams to respond more effectively and effortlessly and personalize experiences. Learn about optimizing workflows, increasing resolution rates and using predictive insights to proactively address customer needs. When you're ready for a more expansive tour, contact your trusted guide and Microsoft partner, .
As businesses adopt AI and cloud-native technologies, security becomes a critical foundation for innovation. This eBook discusses how to implement comprehensive security measures during cloud migrations, ensuring scalability and risk reduction. Learn how strategies like Zero Trust and tool consolidation enable secure, innovative growth. Download the eBook now to position your organization for success and contact Play Good Group for a free consultation.
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Nonprofits face growing demands with limited resources, making technology a critical ally. The eBook, "Accelerate Your Mission Success with Transformative Technology," highlights how Microsoft AI solutions empower organizations to do more good, more efficiently. Download the eBook to see how transformative technology can advance your mission, and contact Play Good Group for guidance on getting started.
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Businesses are saving millions by modernizing identity management with Microsoft Entra Suite. The Forrester Total Economic Impact™ report quantifies real-world results, from reducing licensing and infrastructure costs to boosting security and efficiency. Download the report to see what your ROI could look like, and contact Play Good Group to start your complimentary ROI assessment.
"The Total Economic Impact of Dynamics 365 Customer Service" report from Forrester Consulting examines the potential return on investment of Microsoft Dynamics 365 Customer Service. This infographic summarizes the findings from that study. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.
Moving to the cloud can spark innovation but can also introduce security challenges. This customer story highlights how CTT-Correios de Portugal addressed these concerns by migrating to Azure. Read its story to learn how the travel and transportation leader built an AI-ready, secure platform to drive growth and stay ahead of the competition. Contact Play Good Group to explore how Azure's solutions can transform your business.
AI is revolutionizing how nonprofits drive impact, from streamlining data management to uncovering insights that empower people and communities. This video, "The Potential of AI for Good," highlights real examples of how Microsoft AI solutions are advancing humanitarian, educational, and environmental missions. Watch the video to see what's possible, then contact Play Good Group to discuss how responsible AI can amplify your organization's work.
AI isn't just helping companies innovate; it's giving cybercriminals new tools to exploit. This article offers a forward-looking view of the AI-driven threats companies are most concerned about heading into the future, including deepfake phishing, AI-assisted malware, and real-time impersonation attacks. Read the article to understand what's on the horizon, and contact Play Good Group to discuss strategies for strengthening your defenses before these threats scale.
Balancing limited resources with growing demands is a constant challenge for nonprofits. The eBook, "Working Smarter with AI," reveals how AI tools like Microsoft 365 Copilot improve productivity within the apps you already use and through intelligent prompts that help you focus on high-impact work. Download the eBook to see how your nonprofit can achieve more and reach out to Play Good Group to start your AI journey.
Cloud migration can be complex and a well-defined roadmap makes all the difference. The eBook, "Cloud Migration Simplified," provides IT leaders with steps to strategize, plan, and prepare their environment for a successful Azure transition. Download it now to learn how to mitigate risks and achieve your cloud goals efficiently. Reach out to Play Good Group for an Azure cloud migration strategy consultation.
Nonprofit professionals wear many hats, often with limited time. This infographic shares five practical ways Microsoft 365 Copilot can streamline daily tasks. View the infographic to see how your team can start making the most of AI and contact Play Good Group for guidance on adopting Copilot.
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As networks expand and threats grow in speed and sophistication, traditional perimeter-based defenses can't keep up. This infographic, "The New Zero Trust Guide for CISOs: Perimeter-free Security for the Age of AI-accelerated Threats," explains how a Zero Trust approach strengthens security through continuous verification, least-privileged access, and real-time AI-powered automation. View the infographic to learn how Zero Trust enables a safer, more resilient enterprise, and contact Play Good Group for guidance on building your Zero Trust roadmap.
Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs. Reach out to to begin reimagining your customer service operations.
This Financial Brand article examines how banks can build stronger resilience against large-scale cloud outages through redundancy, multi-cloud design, and strategic planning. Connect with Play Good Group to explore how to enhance your organization's cloud continuity strategy.
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