Play Good Group

More about us

Play Good Group provides all-inclusive IT services outsourcing to businesses. We become your IT Department and provide unlimited support to all your employees for a flat monthly fee.

Business Type
MSP (Managed Service Provider)
Consultant

Solution Types
Cyber Security
Cloud Solutions
Hybrid Cloud Solutions

Cloud Solutions
Azure
AWS

Industries Supported
Retail/Hospitality
Construction
Legal/Accounting
Manufacturing

Sandvik Coromant delivers ultimate customer service with Dynamics 365

Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.

The Total Economic Impact of Microsoft Azure VMware Solution

Forrester's report, "The Total Economic Impact of Microsoft Azure VMware Solution,"showcases the quantifiable benefits of migrating with Azure VMware. Download your complimentary copy to explore results including cost savings, improved performance, and reduced maintenance efforts.See how this solution can provide substantial ROI while minimizing business disruptions. Contact Play Good Group for a personalized consultation.

Reimagining the customer experience with the power of AI

In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.

71% of employees at RCS England report increased productivity using Microsoft 365 Copilot | Microsoft Customer Stories

Nonprofit leaders face mounting administrative demands that divert focus from their mission. This customer story shows how the Royal College of Surgeons of England boosted productivity by 71% using Microsoft 365 Copilot, helping staff reclaim time for high-value work. Read how AI can streamline workflows and enhance impact across your organization. Then, connect with Play Good Group to explore how Copilot can empower your team.

Microsoft bridges gap between identity and network access with the Microsoft Entra Suite | Microsoft Customer Stories

As organizations expand their digital footprint, maintaining secure and seamless access across users, apps, and devices is a constant challenge. This customer story shows how Microsoft Entra Suite bridges identity and network access, enabling organizations to reduce complexity, strengthen protection, and empower users with frictionless experiences. Read the story to see how connected security delivers agility and confidence. Contact Play Good Group to discuss how unified identity and network solutions can strengthen your organization's Zero Trust strategy.

How to increase cybersecurity in the age of AI PCs

As AI PCs become more widespread in business environments, they create new attack surfaces for cybercriminals. This article highlights why business leaders must act now to reframe their cybersecurity strategy to address the unique risks introduced by AI hardware and workloads. Read the article to get the full perspective, and connect with Play Good Group for a security assessment built for the AI PC era.

5 AI Agent Myths You Need To Stop Believing Now

Uncertainty around AI agents is holding businesses back from using one of today's most promising workplace tools. This article addresses the five most common myths and explains what AI agents can actually deliver when deployed with strategy and intent. Read the article to cut through the noise and gain a clearer understanding of what's fact, what's fiction, and where AI agents might make sense in your business. Contact Play Good Group to talk about where to start.

Is your organization's infrastructure ready for the new hybrid cloud?

AI and hybrid cloud promise major gains... if the underlying infrastructure can keep up. This article from Deloitte breaks down how hybrid environments are evolving, and why many organizations may be less "ready" than they think. Read the article to evaluate your infrastructure readiness and explore what's required to build a digital foundation for hybrid cloud and AI. Contact Play Good Group to discuss your next steps in infrastructure modernization.

Working Smarter with AI

AI offers endless potential for nonprofits, but understanding how to apply it is key. The eBook, "Working Smarter with AI," explores how Microsoft 365 Copilot helps organizations streamline operations, foster creativity, and prioritize ethical AI adoption. Download the eBook to see how Microsoft Copilot can help your nonprofit work smarter and achieve more. Contact Play Good Group for personalized advice on getting started.

Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog

Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.

Secure employee access in the age of AI

Managing security across multiple identity and network tools increases complexity and risk. The eBook, "Secure Employee Access in the Age of AI," reveals how unifying these access controls streamlines collaboration, reduces costs, and strengthens security posture. Download the eBook and connect with Play Good Group for guidance on creating a more cohesive security strategy.

Securing Your Migration

Securing your IT landscape is essential to enabling responsible AI. At many organizations, that means migrating SQL and Windows Server workloads to Microsoft Azure. The eBook, "Securing Your Migration," highlights the three main benefits of migrating SQL and Windows Server workloads to Azure. Download your complimentary copy of the eBook for highlights including cost savings, improved security response times, and enhanced IT efficiency. Contact Play Good Group for expert guidance at every step of your migration journey.

A day in the life of a fundraising manager

A day in the life of a fundraising manager

Fundraising professionals juggle data, meetings, and communications every day. Time spent on repetitive tasks limits their ability to drive impact. This "Day in the Life" infographic shows how Microsoft 365 Copilot helps fundraising managers work smarter by turning prompts into real outcomes, like generating reports, drafting donor messages, and summarizing meetings. Download it to see how AI can improve focus and productivity for your nonprofit team, and contact Play Good Group for help getting started with Microsoft 365 Copilot.

Migrate and Secure Windows Server and SQL Server to the cloud

Migrating your SQL and Windows Server workloads to Azure can revolutionize your operations. Learn how migrating can reduce infrastructure costs, improve security, and increase IT efficiency. Watch this video to understand the benefits and take the first step toward a more secure, cloud-powered future. Contact Play Good Group to start your migration journey today.

The New Shape of Zero Trust

Organizations are moving from perimeter defense to intelligent, identity-driven security. The infographic, "The New Shape of Zero Trust," presents Microsoft's AI-ready Zero Trust framework and shows how to apply it across identity, data, endpoints, and applications for continuous protection. View the infographic and reach out to Play Good Group for practical guidance on adopting Zero Trust.

Your Cloud Strategy Is Your Secret Weapon For Business Growth

This Forbes article highlights how a strong cloud strategy can act as a catalyst for business growth, enabling agility, innovation, and operational efficiency. It positions cloud as a business engine rather than a technical tool. Connect with Play Good Group to learn how a smarter cloud approach can accelerate your organization's goals.

US can focus on both offensive and defensive cyber, top NSC official says

This Nextgov article explores the U.S. government's evolving cyber strategy, as explained by a senior National Security Council official. The story emphasizes the importance of balancing defensive resilience with offensive capabilities to both protect critical infrastructure and deter adversaries. Talk with Play Good Group about how a balanced approach to cyber defense can strengthen your organization's readiness.

With 9 in 10 workers 50+ experiencing age discrimination, employers face another crisis

This WorkLife article examines the widespread issue of age discrimination, revealing its impact on workers over 50 and on organizational resilience. Reach out to Play Good Group to learn how fostering inclusivity across all generations can strengthen your workplace.

Service Sophistication Model: Assess - Transform - Lead

This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy. Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.

Cloud Migration Simplified

Migrating to the cloud isn't a one-size-fits-all project. That's why Microsoft created this step-by-step guide "Cloud migration simplified" to help leaders with cloud solutions that are right for their organization's needs. Businesses that migrate to Azure experience 80% cost savings and five times faster performance for workloads like SQL Server. Ready to start your cloud migration journey? Read this eBook and contact Play Good Group to learn more.

The AI Decision Brief

Nonprofit organizations are uniquely positioned to lead with purpose as AI reshapes how work gets done. The eBook, "The AI Decision Brief," explores the platform shift driving this change and shares perspectives from Microsoft and AI industry leaders on how to navigate it. Download the eBook to gain a deeper understanding of the AI transformation and contact Play Good Group for personalized support in bringing these insights to your nonprofit.

KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service

If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.

Easy to maintain, quick to scale: ZEISS migrates SAP applications to the Microsoft Cloud

SAP applications such as Treasury and Risk Management, SAP ERP, SAP BW, and SAP HCM, are the very core of a company. For its SAP applications, ZEISS had opted for an on-premises setup—an outdated and less flexible solution that was difficult to operate and modernize. This led to lengthy and slow processes in IT, and the automation of recurring processes seemed virtually impossible. Then, in 2017, the company made a decision: it would migrate business-critical SAP applications to the Microsoft Cloud with the help of Azure. ZEISS now benefits from unlimited scalability, flexibility, automation, and high speed in application development and use.

IDC Predicts AI Solutions & Services will Generate Global Impact of $22.3 Trillion by 2030

AI is set to deliver one of the largest technology-driven transformations in history. IDC forecasts a $22.3 trillion global impact from AI solutions and services by 2030, signaling major opportunities for innovation across every sector — including nonprofits. This article from IDC highlights how AI is reshaping productivity, operations, and strategy on a global scale. Read it to understand the economic forces behind this platform shift and the steps mission-driven organizations can take to benefit. Contact Play Good Group to learn how to plan your next move.

What is Microsoft Entra? - Microsoft Entra

Managing identity and access has never been more complex. The blog tutorial, "What Is Microsoft Entra?", outlines how Microsoft Entra unifies tools for identity, access, and permissions management in a single, comprehensive approach. Read the blog to see how Entra simplifies IAM for your organization, and contact Play Good Group for personalized guidance on putting Microsoft Entra to work for you.

The on-demand tech paradox: Balancing speed and spend

This Capgemini article examines the paradox of cloud consumption models: while pay-as-you-go delivers speed and flexibility, it also brings new challenges for cost control and governance. It highlights how leaders can balance innovation with discipline as cloud spending accelerates. Connect with Play Good Group to learn strategies for managing speed and spend in your cloud journey.

Cybersecurity: An Untapped Competitive Advantage Hiding In Plain Sight

In this Forbes Tech Council article, cybersecurity is reframed as more than just defense. The piece highlights how strong security practices can serve as a competitive advantage, helping businesses build customer trust, support innovation, and stand out in crowded markets. Contact Play Good Group to learn how you can make cybersecurity a driver of growth for your business.

What Happened When Researchers Co-Founded a Startup with AI

This Harvard Business Review article examines a bold experiment in which researchers treated AI as a startup co-founder, exploring its role in decision-making, operations, and creativity. Contact Play Good Group to discuss how AI partnerships could shape your future of work strategies.

Secure employee access in the age of AI

Hybrid work and AI adoption are creating new access challenges that legacy tools can't solve. The eBook, "Secure employee access in the age of AI," explores why unifying identity and network access is essential for stronger security, better user experiences, and accelerated Zero Trust adoption. Download the eBook for strategies to rethink your access approach, and connect with Play Good Group to discuss how to apply them in your organization.

Copilot in Customer Service

The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.

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